FAQ

Our collection covers Everyday Carry, Travel Organisers, and Reading & Desk: bags, pouches, packing accessories and practical objects for everyday use.

Please check the individual product page for the description, dimensions and included items before ordering.

Our store currency is pounds sterling (GBP). Available payment methods are displayed at checkout and may depend on your device and payment provider.

Please use the options shown at checkout to confirm which methods are available for your order.

Displayed prices include applicable taxes. Delivery to supported UK mainland addresses is free, with no minimum spend.

We do not add taxes, delivery charges, import duties or clearance fees at checkout.

You can request cancellation before dispatch. Email us as soon as possible with your order number.

For changes to an item or delivery address, contact us immediately. We will check whether the change can still be made. If your order has already been dispatched, our returns process and your statutory cancellation rights remain available.

We deliver to supported mainland addresses in England, Scotland and Wales.

We do not deliver to Northern Ireland, islands, excluded remote locations or military addresses. International delivery is not available.

If you are unsure whether your postcode is supported, please contact us before ordering. If an unsupported address is accepted in error, we will contact you and refund the order if delivery cannot be arranged.

Orders are dispatched from the United Kingdom.

Our US company addresses are business addresses, not dispatch warehouses or return locations.

Order processing normally takes 1–3 working days. After dispatch, transit normally takes 3–5 working days.

The estimated total is therefore 4–8 working days. These are estimates rather than guaranteed arrival dates.

Our daily order cut-off is 16:00 London time, following GMT or BST as applicable. Orders received after this time are treated as received on the next working day.

For processing and delivery estimates, working days are Monday to Friday, excluding public holidays. If there is a significant delay, please contact us for assistance.

Yes. Tracking details are provided after dispatch. Please allow time for the carrier to record the first scan.

If you have not received your dispatch information, check your spam folder and contact us with your order number.

Contact us with your order number and tracking details. If the parcel is marked delivered, please also check any agreed safe place and whether another member of your household accepted it.

We will investigate with the carrier and arrange an appropriate resolution. You do not need to resolve the issue with the carrier yourself before contacting us.

You may request a return within 30 days of receiving your order. There are no product-category exclusions under our return policy.

Please handle items with reasonable care and include the supplied accessories when returning them. Retain packaging where reasonably possible. Missing packaging does not remove your statutory rights.

Email us with your order number and the item you wish to return. We will provide the UK return address and prepaid return instructions.

We pay return shipping for both change-of-mind returns and returns involving faulty, damaged or incorrect items. We do not charge restocking or return handling fees.

Please contact us before sending anything. Do not send returns to our US business addresses. If you arrange postage yourself, contact us first so the service and reimbursement can be agreed.

Yes. Contact us to arrange an exchange. We cover the return shipping and the delivery cost of the replacement item.

Exchanges depend on availability. If the requested replacement is unavailable, we will offer a refund or another option you agree to.

We initiate qualifying refunds within 3 working days after the return has been received and the refund entitlement confirmed. Refunds are issued to the original payment method.

For a statutory cancellation, reimbursement may be withheld until we receive the goods or evidence that they have been sent back, whichever occurs first. We will not delay reimbursement beyond the applicable legal deadline.

Your bank or payment provider may take additional time to post the funds. Contact us if you need confirmation that a refund has been issued.

Contact us as soon as you discover the issue. Include your order number and a description. Photos can help us assess the problem where reasonably available.

We will arrange an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and your statutory rights. We cover the return shipping for these issues.

Our voluntary 30-day return window does not limit your statutory rights concerning faulty or misdescribed goods.