Shipping policy
This policy explains delivery arrangements for orders placed at brycecarry.com, operated by Bryce Grill LLC, trading as brycecarry.
Delivery area
We deliver only to supported mainland addresses in England, Scotland and Wales.
We do not deliver to Northern Ireland, islands, excluded remote areas, military bases or military postal addresses, or other addresses outside our supported delivery service. International delivery is not available.
Eligibility depends on the complete delivery address and postcode. Contact support@brycecarry.com before ordering if you are unsure whether your address is supported.
We do not impose a delivery surcharge after payment. If an unsupported order is accepted in error and cannot be fulfilled, we contact you and initiate a full refund within 3 working days.
UK dispatch
Orders are dispatched from the United Kingdom. Bryce Grill LLC is a US company; its US business and registered-agent addresses are not the dispatch location.
Free standard delivery
Standard delivery to supported addresses costs £0.00. There is no minimum order value.
We do not add handling or delivery fees at checkout. Customers are not required to pay import duties or import-clearance fees for the UK-dispatched service described in this policy.
Processing time
Processing normally takes 1–3 working days after payment confirmation and any necessary order checks. This covers preparation and packing before dispatch.
Daily cut-off
Our daily order cut-off is 16:00 London time, using Europe/London and the applicable GMT or BST adjustment.
Orders received after the cut-off, at weekends or on UK public holidays enter processing on the next working day. The cut-off does not guarantee same-day dispatch.
Transit and estimated total time
Estimated transit after dispatch is 3–5 working days. Including processing, the estimated total is 4–8 working days.
For processing and transport, working days are Monday to Friday, excluding UK public holidays. Customer-service holiday availability does not change carrier or warehouse working days.
Delivery dates are estimates unless we expressly agree a specific delivery date. We communicate material delays and explain the available options. Your statutory delivery and cancellation rights remain unaffected.
Tracking
We provide tracking information after dispatch. Your dispatch confirmation identifies the relevant carrier or tracking service.
Tracking may not update immediately after a label is created. Contact us if tracking remains unavailable or appears inconsistent.
Delayed, missing or damaged parcels
Email support@brycecarry.com or call +44 7773 337489 with your order number and a description of the issue.
We investigate with the delivery provider and arrange an appropriate remedy, including a replacement or refund where applicable. You do not need to resolve the problem with the carrier yourself before asking us for help.
Subject to applicable law, goods remain our responsibility until you, or a person you identify to receive them, take physical possession. A carrier delivery scan alone does not conclusively resolve a genuine non-delivery claim.
Address changes and cancellation
Check your delivery details before completing the order. Contact us promptly if an address needs correcting or you wish to cancel.
Changes and cancellation can be arranged before dispatch where your request reaches us in time. If goods are already in transit, we explain the available options. Your applicable return and cancellation rights remain available.
We do not impose a new redelivery charge without explaining it and obtaining your agreement. Charges are not imposed where the delivery issue is our responsibility.
Returns
Return requests are accepted within 30 calendar days of receipt. We pay return shipping for change-of-mind and faulty-item returns.
Contact us for the designated UK return address and shipping arrangements. Do not send goods to either US address. See our Return and Refund Policy for the full process.
Contact
brycecarry, operated by Bryce Grill LLC
Principal business address: 1930 S Havana St Unit 1, Aurora, CO 80014, United States
Registered-agent address: 1401 Larimer St, Denver, CO 80202, United States
Email: support@brycecarry.com
Telephone: +44 7773 337489
Customer service: Monday to Friday, 09:00–16:00 London time, including public holidays falling on those days.
Response time: within 48 hours.