Sales Terms

1. Your Seller

Your seller is Bryce Grill LLC, trading as brycecarry, a Colorado limited liability company with entity number 20261468189.

Principal business address:
1930 S Havana St Unit 1, Aurora, CO 80014, United States.

Registered-agent address:
1401 Larimer St, Denver, CO 80202, United States.

Orders are dispatched from the UK. The US addresses above are not dispatch warehouses or return locations.

2. Products & Descriptions

Please review the product description, dimensions, price and included items before placing your order.

Colours may appear differently on different screens. This does not affect our obligation to supply goods that match their description and meet applicable quality requirements.

Contact us before purchasing if you need clarification about an item. We will not substitute a different product without your agreement.

3. Placing an Order

Check your items, quantities, contact information and delivery address before submitting payment. You must be legally able to enter into the purchase contract.

An automated order acknowledgement confirms that we have received your order. The sales contract is formed when we send dispatch confirmation.

If an item is unavailable, payment cannot be authorised or delivery is unsupported, we will contact you. Where an order cannot be accepted or fulfilled, we will refund any payment taken for the affected items.

If we discover a material pricing or description error before acceptance, we will explain the issue and ask whether you wish to proceed on the corrected basis or cancel for a refund. We will not charge an increased amount without your agreement.

4. Prices, Taxes & Payment

Prices are displayed and charged in pounds sterling (GBP) and include applicable taxes.

Delivery to supported UK mainland addresses is free, with no minimum spend. We do not add tax, delivery charges, import duties or clearance fees at checkout.

Available payment methods are displayed at checkout. Payment is subject to authorisation by the relevant provider. Your bank or payment provider may apply charges under its own agreement with you; these are not charges imposed by brycecarry.

5. Delivery Area

We deliver only to supported mainland addresses in England, Scotland and Wales.

We do not deliver to Northern Ireland, islands, excluded remote locations or military addresses. International delivery is not available.

Please contact us before ordering if you are unsure whether your postcode is supported. If an unsupported order is accepted in error and cannot be delivered, we will contact you and refund it.

6. Processing & Delivery Times

• Dispatch country: United Kingdom.
• Order processing: normally 1–3 working days.
• Transit after dispatch: normally 3–5 working days.
• Estimated total: 4–8 working days.
• Daily cut-off: 16:00 London time, following GMT or BST as applicable.

Orders placed after the cut-off are treated as received on the next working day. For fulfilment estimates, working days are Monday to Friday, excluding public holidays.

Delivery estimates are not guaranteed arrival dates. Unless a different delivery period has been agreed, goods must be delivered within the period required by applicable law. We will contact you if a significant delay becomes apparent.

If we fail to deliver within an agreed essential deadline, or within an appropriate additional period where required, you may have the right to cancel and receive a refund.

7. Tracking, Receipt & Delivery Problems

We provide tracking information after dispatch. Please contact us if tracking stops updating, the parcel is missing or delivery is disputed.

We remain responsible for the goods until you, or a person you nominate to receive them, takes physical possession, except where applicable law provides otherwise for a carrier independently commissioned by you.

Please provide an accurate delivery address. If you notice an error, contact us immediately. We will explain any available options before asking you to agree to additional arrangements.

8. Cancellation Before Dispatch

You may request cancellation before dispatch by emailing support@brycecarry.com with your order number.

If dispatch has already occurred, you may still use the applicable cancellation or return process below. Dispatch does not remove your statutory cancellation rights.

9. Our 30-Day Returns

You may request a return within 30 days of receiving the goods. We do not exclude any product category from this voluntary return policy.

We pay return shipping for both change-of-mind and quality-related returns. We charge no restocking or return handling fee.

Contact us for the UK return address and prepaid return instructions before sending goods. Do not send returns to our US business addresses.

Please take reasonable care of the goods and return supplied accessories. Retain packaging where reasonably possible. A packaging request does not restrict statutory remedies.

10. Statutory Cancellation Rights

For qualifying distance purchases, UK consumers generally have 14 days after receiving the goods to notify us that they wish to cancel without giving a reason. They then have a further 14 days to send the goods back.

You may notify us by email or another clear statement. A special form is not required. Please include your name, order number and the goods concerned so we can identify the purchase.

You may inspect goods as you would reasonably do in a shop. Where legally permitted, a deduction may be made for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This is not a restocking fee.

Our more generous 30-day return arrangement does not replace these statutory rights.

11. Refunds

Qualifying refunds are initiated within 3 working days after receipt of the return and confirmation of the refund entitlement. Payment is returned to the original payment method unless another lawful arrangement is expressly agreed.

For statutory cancellation, we reimburse without undue delay and within the applicable legal deadline. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever is earlier.

Any refundable standard outbound delivery payment will be included where required by law. Our standard delivery is free.

Your bank or payment provider may need additional time to post a refund after we issue it. Contact us if you need the refund confirmation or reference.

12. Exchanges

We accept exchange requests. Contact us to arrange the return and confirm replacement availability.

We cover return shipping and replacement delivery. Any difference in product price will be explained and agreed before the exchange is completed. If a suitable replacement is unavailable, we will offer a refund or another option you agree to.

13. Faulty, Damaged or Misdescribed Goods

Goods must meet applicable legal requirements, including being of satisfactory quality, fit for a purpose made known to us where applicable, and as described.

If an item is faulty, damaged or incorrect, contact us with your order number and a description. Photos may assist where reasonably available, but do not replace your legal rights.

Depending on the circumstances, you may be entitled to reject the goods, a repair, replacement, price reduction or refund. We cover the return costs for these issues.

The voluntary return window does not limit statutory remedies for defective or misdescribed goods.

14. Liability

We are responsible for loss or damage where required by applicable law. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

You retain all mandatory consumer protections applicable to your purchase.

15. Privacy & Related Policies

Personal data is handled as explained in our Privacy Policy. Device storage and related technologies are addressed in our Cookie Policy.

These Sales Terms concern product purchases. Our Terms of Service also address use of the website. No related policy overrides mandatory consumer rights.

16. Complaints & Applicable Rights

If you have a complaint, contact us with your order number, a description of the issue and the outcome you are seeking. We will acknowledge and work to resolve it.

Nothing in these terms deprives you of mandatory protections or access to courts available under applicable consumer law. Changes to these terms will not retrospectively reduce rights under an order already accepted.