Terms of service
These terms apply to the use of brycecarry.com and purchases made through the store. The seller is Bryce Grill LLC, trading as brycecarry, a limited liability company organised in Colorado, United States.
Our business and service area
Our principal business address is 1930 S Havana St Unit 1, Aurora, CO 80014, United States. Our registered-agent address is 1401 Larimer St, Denver, CO 80202, United States.
Orders are dispatched from the United Kingdom. Delivery is limited to supported mainland addresses in England, Scotland and Wales. Northern Ireland, islands, excluded remote areas and military or other unsupported addresses are not served. We do not offer international delivery.
Our US addresses are separate from our UK fulfilment and designated return locations.
Eligibility and order information
You must be legally able to enter into a purchase contract or have appropriate authorisation. Provide accurate contact, billing and delivery information and review your order before payment.
If you use an account, keep your sign-in details secure and contact us if you suspect unauthorised use.
Products and descriptions
We sell everyday carry, travel-organising and reading or desk accessories. Product pages should describe the item offered, its price and relevant characteristics.
Review the actual measurements, contents, material information and use instructions supplied for a product. Contact us before ordering if information important to your purchase is unclear.
Screen settings can affect colour appearance. This does not allow us to supply goods materially different from their description or remove your rights concerning misdescribed goods.
Props shown for styling are not included unless the product description expressly lists them as part of the purchase.
Prices, taxes and delivery charges
Prices and payments are in pounds sterling (GBP). Displayed product prices include applicable taxes. Standard delivery to supported addresses is free, with no minimum order value.
We do not add separate tax, handling, import-clearance or delivery charges at checkout for this service. The complete amount payable is shown before you confirm payment.
Price changes apply to future purchases. We do not increase an agreed order price without your consent.
Payment methods
You may use the payment methods actually displayed and enabled at checkout. Availability can depend on your device, provider and transaction eligibility.
Payments are subject to authorisation and security checks. Shopify's support for a payment method does not mean that every method is enabled on this store.
Orders and acceptance
An order acknowledgement confirms that we have received your request. We accept your order when we issue a dispatch confirmation, unless we expressly accept it earlier.
Payment may be taken before acceptance. This does not remove cancellation or refund rights.
If stock is unavailable, payment cannot be authorised, the address is unsupported or a material listing error prevents fulfilment, we will contact you promptly. We will not substitute a product or charge a higher price without your agreement.
If we cannot fulfil an order, we cancel the affected order and initiate a full refund within 3 working days.
Delivery and responsibility
Processing normally takes 1–3 working days. Estimated transit after dispatch is 3–5 working days, giving an estimated total of 4–8 working days. Our daily cut-off is 16:00 London time.
For fulfilment, working days are Monday to Friday, excluding UK public holidays. Delivery estimates are not guaranteed dates unless expressly agreed.
Subject to applicable law, goods remain our responsibility until you, or a person you identify to receive them, take physical possession. Contact us about a delayed, damaged or missing delivery; you do not have to resolve the issue with the carrier yourself.
Read our Shipping Policy for full arrangements and restrictions.
Cancellation, returns and exchanges
You may cancel before dispatch without a cancellation fee. You may request a return within 30 calendar days of receipt.
We pay return shipping for both change-of-mind and faulty-item returns. Exchanges are accepted subject to availability, and we pay standard replacement delivery. We charge no restocking or return-handling fee.
Returns are sent to a designated UK address provided by customer support. Refunds are initiated to the original payment method within 3 working days of the applicable trigger set out in our Return and Refund Policy. Bank posting times are separate.
Our voluntary policy does not restrict statutory cancellation rights or remedies for faulty, misdescribed or unfit-for-purpose goods.
Using products and the website
Use products for their intended purpose and follow supplied instructions. Do not assume load capacity, protective performance, water resistance or suitability for a particular item unless supported by the product information.
Do not misuse the website, introduce harmful code, attempt unauthorised access, submit fraudulent orders or infringe another person's rights.
This section does not limit our responsibility for defective or misdescribed goods.
Intellectual property and external services
Website content and original materials are protected by applicable intellectual property rights. Third-party names and marks remain the property of their respective owners.
External links or optional third-party services may be subject to their own terms and privacy notices. These do not replace our obligations as the seller.
Liability and events outside our control
We remain responsible for losses for which we are liable under applicable law, including foreseeable loss resulting from our breach of contract or failure to use reasonable care.
Nothing excludes liability for fraud, death or personal injury caused by negligence, or liability that cannot lawfully be excluded. Mandatory consumer rights remain unaffected.
If an event outside our reasonable control delays fulfilment, we will communicate the problem and take reasonable steps to reduce its effects. Such an event does not allow us to retain payment for goods we cannot supply or override your applicable cancellation rights.
Complaints, law and disputes
Contact us with your order reference and a description of the issue. We respond within 48 hours and work with you towards an appropriate resolution.
Our US incorporation does not remove mandatory protections applicable to UK consumers. Nothing in these terms requires a consumer to waive legal protections or access to courts available under applicable law.
Contacting us is encouraged but is not a condition of exercising legal rights.
Changes to these terms
We may update these terms for future purchases. The terms applicable when an order is placed continue to govern that order unless a change is required by law or agreed with you.
Contact
brycecarry, operated by Bryce Grill LLC
Principal business address: 1930 S Havana St Unit 1, Aurora, CO 80014, United States
Registered-agent address: 1401 Larimer St, Denver, CO 80202, United States
Email: support@brycecarry.com
Telephone: +44 7773 337489
Customer service: Monday to Friday, 09:00–16:00 London time, including public holidays falling on those days.
Response time: within 48 hours.